FAQ’s
UK Shipping times
Shipping times within the UK should take no longer than 1-2 weeks from the day your order is posted out to you (you should receive a confirmation email when this happens).
International shipping times (outside of the UK)
Shipping times outside of the UK vary and can take anywhere from 2 weeks to 2 months to arrive from the day your order is posted out to you (you should receive a confirmation email when this happens).
What to do if you’ve not received your order
If your order hasn’t arrived and it’s been longer than the expected delivery times listed above, then send us an email at craig@leenanorms.com to discuss. It would also be super helpful if you included your order number or attached your order confirmation email to your message.
Why is there an extra customs charge on my order?
If you’re outside of the UK you may be subject to import fees charged by the customs departments in your own country. If you’re in the EU you will also have to pay import fees, as of changes made in 2021. These are fees we can’t estimate or control - please factor that into your decision before ordering.
Can I return or exchange my order?
Yes. If you wish to return or exchange your order, please contact us within 14 days of receiving your patches by emailing craig@leenanorms.com - we’ll provide further details about where to post your order.
How do I attach a patch to my clothing?
You can sew your patches straight on to the fabric item of your choice, or to iron on: place your patch in the perfect spot, cover with a (slightly) damp pressing cloth and firmly press with an iron for 45 seconds. Flip over and repeat, let it cool, and that baby should be on there for life!
For any further questions, please email craig@leenanorms.com